Warranty Information

Our products are of the highest quality manufactured by some of the most reputed Australian brands. Whilst our due diligence has assured us that the fault rate of warranty claimable items is extremely low, things do go rarely wrong.

If you encounter any issues with your products within 12 months, please email  us at support@bekindco.earth and we will advise of next steps. Please do not return the item directly to the manufacturer.

Warranty does not apply to:

  • Oral Products
  • Period Care Products
  • Sun Care Products
  • Laundry Products

Terms and conditions for returns

  • You can cancel your purchase within 100 days.
  • As we are curious, we are allowed to ask you for the reason why you are returning your order, but you are not required to state one.
  • During the 100-day period to reflect on your purchase, you have to carefully handle the products and packaging. You are allowed to unpack the product and use it to check it, as you would do in a store before purchasing a product. In other words: you can hold it, examine it, but you cannot use it.

Return procedure

  • Email us at support@bekindco.earth of your intention to return.
  • Return your order in the original condition and packaging within 100 days.
  • You will have to pay the shipping costs for returning your parcel.
  • No later than 28 days after receiving your return, the entire purchase amount for the product and the original shipping costs will be refunded to your account.

Our Privacy Promise

  1. We respect your privacy and your personal information.
  2. Your privacy and personal data is secure and embedded across all of our e-commerce platforms.
  3. We will not send you marketing communications unless you have asked us to. You can change your mind and unsubscribe at any time.
  4. We will never sell your personal data to third party sites.
  5. We are committed to being open and transparent about all of our policies, products, and marketing communication.
  6. We respect your rights, and will always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.

Privacy Policy

Be Kind Company is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.bekindco.earth, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us my email.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information..

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us by email.

Be Kind Company will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

 info@bekindco.earth

Terms of Service (“Terms”)

Last updated: April 21, 2019

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the bekindco.earth website (the “Service”) operated by Be Kind Company (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Be Kind Company.

Be Kind Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Be Kind Company  shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Western Australia, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at info@bekindco.earth.

Our Cookie Policy

For each visitor to our website, our server automatically recognises and stores the visitor’s domain name. In addition, our website use cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as pages viewed and donation details if made. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors.